Patron: …and my spouse works for Comcast…
Me: I’m so sorry*
Patron: you know, you say that, but Comcast takes excellent care of its employees.
Me: their IT people and management staff, sure. What about the guys in the trucks doing the actual physical labor?
Patron: well…
Me: I thought not
Patron: but you know, even though Spouse works in IT managing a team of software developers, their employee reviews are still based on customer feedback
Me: what the hell customers are giving feedback to the IT team?
Patron: your guess is as good as mine. This is how Comcast is responding to all of the negative customer service complaints it’s getting all the time.
Me: good to know they have no idea how to fix it.
*you have seen this joke before! I say it every time someone tells me they/someone they love works for Comcast, works for Verizon, plays Fortnite, or is from New Jersey.