Older Patron: I’d like to get a library card.
Me: Sure! Do you have ID?
Older Patron: Here’s my license.
Me: Does this reflect your current address?
Older Patron: Heavens no, I haven’t lived there since my spouse died. [Long, boring sequence of unrelated stories]
Me: We would need to see something with your address on it to issue you a card.
Older Patron: All right all right, let me see what I’ve got.
Older Patron: Grumble grumble
Me: Maybe you have the little update slip from the DMV?
Older Patron: DMV? I don’t like the sound of that. What is DMV?
Me: The Department of Motor Vehicles?
Older Patron: Eeehhhhhhh… what is that?
Me: oh boy
I… got nothing!