Patron: I can’t seem to find my hold.
Me: Let’s take a look!
5 minutes later
Me: I also can’t seem to find your hold. I’m going to send you over to the librarian there. They have magic powers and can usually find these things when I can’t.
5 minutes later
The phone next to me rings.
Me: Hello
Librarian: STOP TELLING THE PATRONS I’M A WIZARD