Patron: Before I go can you see if this DVD is still on my record?
Me: It is.
Patron: I returned that!
Me: Just now?
Patron: Months ago!
Me: …but it’s due today.
Patron: Yeah, I’ve been renewing it.
Me: And it never occurred to you to let us know that you returned it and we didn’t take it off your record?
Patron: I figured you’d get around to it
Me: