Patron: The tech help people aren’t here until 3?
Me: That’s correct.
Patron: Well, I have this Libby app on my phone and I can’t read the text. It’s too small.
Me: Can I see your phone?
Patron: Sure, sure.
Me: Can you pull up the menu for the app?
Patron: I tried that! It won’t work! I looked in the menu! They want me to buy the Kindle! It’s all a scam!
Me: Well, the tech help folks are going to ask you the same thing, so let’s get the app set up so they can see.
Patron, grumbling: Fine…
I open the menu, click a button called “Reading settings” and there’s a very large slide bar that says in big letters, “Text Scale”
Me: Aaaaaand done.
Patron: Ohhhhhhh READING settings. I didn’t think it would be in there…