I am alone at the front desk.
Patron: I need to change my computer reservation.
Me: I’m sorry, I can’t do that. You’ll need-
Patron: Why not?!
Me: You’ll need to go discuss computer reservations with the librarian in the-
Patron: You do it!
Me: I would if I could, but I can’t. You need to
Patron in line: Come on! Just give them what they want.
Me: I literally am not able to.
Patron: Ugh! Fine!
Patron storms off. Patron in line steps up.
Patron in line: I don’t understand why you can’t just do what you’re told.
Me: Patron could hold a gun to my head, and I still couldn’t do it. They can beg and plead all they want, but I do not have access to that software.
Patron in line: The customer service here is terrible.