Patron: Hi I need a printout for how much I owe
Me: sure!
Me, staring in horror at the largest fine I’ve ever seen, or even heard of anecdotally: Uhhh this is like 9 pages are you sure
Patron: Yep!
Me: Here you go
Patron: WAIT don’t close me out yet
Me: What does that even mean
Patron, handing me a wad of cash: Here is my August/September payment installment.
Me: what in the name of all that is holy
Patron: I need a receipt for that.
Me: Here you go.
Patron: Okay now I need another printout of the full bill.
Me: But… it’s those same 9 pages again.
Patron: Oh, that’s okay! I don’t mind.
Me: …but I mind! It’s a waste of paper! What do you need it for?
Patron: I need confirmation that you accepted my payment
Me: You are literally holding the receipt
Patron: I need to compare the old and new numbers.
Me: But there is a clear and detailed record, and it’s reflected in the receipt I just handed you
Patron: Every time I come to a new branch there’s a discrepancy in the system.
Me: If that’s the case… and it’s clearly not, given the fact that everything in the computer is right… why not just go to the same branch every time?
Patron: I like it better this way.
Me: oh my god